Shipping Policy

Thank you for shopping with AIVA Naturals. We are committed to delivering your products safely and efficiently.

Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timeline

Metro Cities: 2–5 business days.
Other Cities & Towns: 3–7 business days.
Remote Locations: 5–10 business days.

Shipping Charges

Shipping charges are calculated automatically during checkout based on delivery location, package weight, and ongoing promotional offers.

Order Tracking

Tracking details will be shared after dispatch, allowing you to monitor your shipment in real time.

Delivery Delays

Delays may occur due to weather conditions, courier disruptions, public holidays, or unforeseen circumstances.

Damaged Package

If your package arrives damaged, please contact our support team within 48 hours of delivery with supporting photographs.

Contact Us

For any shipping-related questions, please reach out through the contact information available on the AIVA Naturals website.