Terms and Conditions
1. Acceptance of Terms
By accessing and using the AIVA Naturals website and making purchases, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services. We reserve the right to modify these terms at any time, and your continued use of the website constitutes acceptance of any changes.
2. Use of Website
You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes:
- Harassing or causing distress or inconvenience to any person
- Transmitting obscene or offensive content
- Disrupting normal flow of dialogue within our website
- Attempting to gain unauthorized access to our systems
- Reverse engineering, decoding, or attempting to derive source code from our website
- Selling or reselling products obtained from our website
3. Product Information and Pricing
We make every effort to provide accurate product descriptions, specifications, and pricing on our website. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, or error-free. We reserve the right to correct any errors and to refuse orders that contain pricing errors.
3.1 Product Availability
Products are available while stocks last. We reserve the right to limit the quantity of items purchased and to discontinue any product at any time without notice.
3.2 Pricing
All prices are quoted in Indian Rupees (INR) and are subject to change without notice. Prices are inclusive of applicable taxes unless stated otherwise. We reserve the right to refuse any order if pricing errors are discovered.
4. Order Placement and Acceptance
When you place an order on our website, you are making an offer to purchase products. We will confirm your order via email. Our acceptance of your order is complete when we dispatch the products to you. We reserve the right to refuse or cancel any order at our sole discretion.
5. Payment
Payment must be made in full before your order is dispatched. We accept various payment methods including credit cards, debit cards, UPI, and other digital payment options. All payments are processed through secure payment gateways. You are responsible for providing accurate payment information and authorizing the transaction.
6. Shipping and Delivery
Shipping timelines are estimates and not guaranteed. We are not responsible for delays caused by courier companies, weather conditions, public holidays, or other unforeseen circumstances. Risk of loss or damage to products passes to you upon delivery or when the courier takes possession of the products, whichever is earlier.
6.1 Delivery Address
You are responsible for providing a correct and complete delivery address. We will not be responsible for deliveries made to incorrect addresses provided by you.
6.2 Signature Requirement
Delivery may require a signature or identification. If no one is available to receive the delivery, the courier may make multiple delivery attempts as per their policy.
7. Returns and Refunds
Our return and refund policy is subject to the following conditions:
- Products must be returned within 7 days of delivery in original condition
- Products should be unused, unopened, and in original packaging
- Refunds will be processed within 10-15 business days after receiving and verifying the returned product
- Refunds will be credited to the original payment method
- Return shipping costs may be borne by the customer unless the return is due to our error or defective product
- Products damaged due to customer mishandling are not eligible for return
- Perishable products and food items cannot be returned
8. Intellectual Property Rights
All content on our website, including text, graphics, logos, images, and software, is the property of AIVA Naturals or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written permission.
9. User Accounts
When you create an account on our website, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
10. Limitation of Liability
To the fullest extent permitted by law, AIVA Naturals shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or services, even if we have been advised of the possibility of such damages.
11. Disclaimer of Warranties
This website and all products and services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the website or services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.
12. Indemnification
You agree to indemnify, defend, and hold harmless AIVA Naturals and its owners, employees, agents, and successors from any and all claims, damages, losses, and expenses, including reasonable attorney's fees, arising from your use of the website or violation of these Terms and Conditions.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. You irrevocably submit to the exclusive jurisdiction of the courts located in Chennai, India.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any modifications constitutes your acceptance of the updated Terms and Conditions.
